You may want to customize how often, and by what means, Flexport notifies you about the status of each of your shipments. We’ve got you covered!
First, log in and go to your account settings. You can get there via the upper right-hand corner of the screen -- click on your account icon and then click My Account.
When your account settings pop up, choose Notifications near the top. You’ll see this screen:
Here, you can choose which updates you'd like to receive, which shipping milestones you’d like to be notified about, and how you’d like to be notified.
There are three optional updates you can sign up for:
Notifications are divided into different categories, so that you can choose which stages of a shipment you’d like to hear about. Here’s what each category covers:
You can also control how -- and whether -- you receive notifications within each of those three categories. For example, you may not want to receive any notifications about billing, but perhaps you do want to be notified about exceptions and messages. Within each category, here are your notification options:
Your notification settings will only apply to shipments for which you are a subscriber. If you aren’t subscribed to any shipments, you won’t receive any notifications.
You can automatically subscribe to all shipments (in your My Account settings, per the screenshot above), or you can choose which shipments you’d like to follow. This option is available within each shipment, near the top of the page:
For each individual shipment, you can add or remove subscribers by clicking on the Subscribers drop-down menu.
Yes, if you're an admin (learn more about user roles here). You’ll have the ability to do this for a new user immediately after you invite them. You can also adjust their notifications anytime via the Settings tab:
Choose Users, then click on the Actions button for each user in order to adjust their notification settings.
If you have any other questions about notifications, please contact your Flexport team!
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