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Senior Product Manager, Customs


Technical Product Management


San Francisco

Senior Product Manager, Customs

The Opportunity

Flexport's mission is to make global trade easier for everyone. We’re doing this by building the operating system for global trade — a technology and analytics platform on which logistics infrastructure and supply chain expertise operate. We are solving complex problems at global scale and disrupting a multi-trillion dollar industry that remains stubbornly unchanged.

Paying duties and getting permission to move goods across borders is a major part of the logistics puzzle. We help customers pay the right amount of duties (taxes)  and move their goods frictionlessly across borders all over the world. Our product aims to support the timely, accurate exchange of information with customs agencies all over the globe. It's impactful and — when done right — can save companies millions of dollars while getting their products to their customs faster.

We're looking for a skilled product manager to take on automating workflows for North America customs focused especially on the United States — one of Flexport’s essential initiatives. Our team mission is to make one of the hardest parts of trade — customs — fast, easy, and unrivaled in its accuracy. In this role, you will play a key part in solving some of the toughest challenges in the industry.

You are:

You strive for Impact - You are ambitious and care about building impactful things and pay keen attention to outcomes. You care about superior execution of your team yet ensure that it is in service of the outcomes. You don't wait for direction and instead can take initiative. 

Empathy - You care about your team and help others around you grow with frequent feedback. You also find ways to multiply your team’s collective output. 

Strategy and roadmap - You value good strategy and understand the ingredients that go into it. You have the ability to zoom in and zoom out to understand how your product fits in the overall ecosystem of the organization. With a strong pulse on strategy, you are able to ruthlessly prioritize, weigh tradeoffs, and create an impactful and inspiring roadmap. 

Culture career - You care deeply about shaping your team’s culture and understand its need to evolve as the company grows. You help create and eliminate processes that make your team operate as a world class team.

Design - You care a great deal about aesthetics, functionality, and simplicity in the products you ship. You deeply understand that great products and great design are not mutually exclusive.

Learning and analytical - You are curious, hungry to learn and being challenged, love sifting through data to find valuable insights, and find ways to continuously improve your knowledge. You seek truth by asking a lot of questions and are also a great listener. You are always looking to reduce complexity, ambiguity, and uncertainty but thrive operating in them. You understand human biases, have a high degree of self-awareness, and find ways to avoid groupthink or false signals. You are able to back up your decisions with both qualitative and quantitative data.

Bias towards shipping - You care a great deal about converging your team’s focus towards shipping and getting quick feedback. You also try to find the right balance between a half-baked product and a perfect product. You value the importance of time.

Thinking about the user - You deeply care about the user needs and strive to work backwards from the user experience. You are their biggest advocate. You care deeply as much about the details as about the big picture. 

Communication - You have the ability to switch communication tactics based on the audience, are able to harness the power of storytelling, and inspire others. You are crisp with your words and err on the side of clarity. You run meetings effectively and shape your team’s communication for the better. 

Collaboration - You help surface great ideas from multiple sources. You encourage participation. You don't have to be technical but you can talk shop with engineers, understand architecture, and have opinions on it. You are able to foster deep relationships with your stakeholders and can manage them effortlessly. You can manage up and laterally, comfortably. You collaborate well with distributed team members and time zones.

Timing - You understand the stage of your product, whether it is zero to one, or one to n, and deploy tactics and resources based on that.

Leadership - You understand the power of coaching and mentoring. You inspire others whether they report to you or not. You lead by example.

You will:

Build magical customs broker tools - You’ll get to work with a talented team of engineers and designers to design magical tools that allow customs brokers to operate efficiently, feel empowered and experience joy.

Build 0 to 1 - You’ll get to explore how we can create more value for our customers through brand new products.

Scale - You’ll work with a wide variety of teams and stakeholders to understand the workflow and needs of customers and lead efforts to scale the product and platform. 

Data insights - You’ll devise a strategy and plans to work with disparate data sources to organize, structure, and make it consumable so that we can offer customers unprecedented benefits and insights.

Integrations and Infrastructure - We’re building a world class customs platform for the long term to make global trade easier. This requires your skills to prioritize the investments we make in the infrastructure, strategize the right integrations needed for scaling, and set universal standards for making customs filing more efficient.

Mentoring & Coaching - You’ll bring your product management skills and experience and help shape and improve the product team at Flexport.

Skills & Experience:

  • 8+ years of product management experience
  • You've shipped impactful products that you are proud of
  • Logistics, supply chain experience is a plus but not required
  • You've mentored, coached, or managed PMs before
  • You are passionate about building for the long term

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. 

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8B, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Worried about not having any logistics experience?

Don’t be! Our mission is to make global trade easy for everyone. That’s why it’s important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success. 

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

To learn more about what our tech teams have been up to, head to the Engineering Blog.

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