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Senior Program Manager, Operational Excellence


Operational Excellence


Hong Kong

Senior Program Manager, Operational Excellence

We are reinventing global trade.

Join us to solve real world problems while shaping the future of global trade.

The opportunity:

Operational Excellence is central to Flexport’s success - driving alignment across our business, creating new operational standards and building the people, process and product needed for the future of Flexport.

We're looking for a Project Manager with this mission. You will be the champion to implement business strategies via leading and managing complex operational projects across multiple function teams, business lines and locations.

What you’ll do:

  • Work with global operations leaders and provide expertise to develop strategies and tactical planning. Design and drive execution through program & project management.

  • Work independently and owns program & projects entirely, using advanced data modeling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities.

  • Organize and drive successful completion of data insight initiatives through effective management of analyst and data employees and effective collaboration with stakeholders.

  • Lead to build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions.

  • Lead and collaborate with a team of SMEs, stakeholders and functional leaders to identify root causes and determine people, process or operational solutions to address them.

  • Shows discretion in delegating tasks and focusing on higher level ; Gives guidance and unblocks others; finds opportunities to mentor and grow teammates

  • Oversee implementation of business measurement, operational guidelines or strategies, and support management reporting through coordination and communication between business teams

  • Develop project plan and drive cross-functional team tasks to ensure each project completes on-time, within agreed constraints of resources, scope, quality and risks

  • Measure and monitor each project from inception to delivery, including tracking and communicating status, identifying and tracking cross-functional dependencies, proposing options to mitigate risk and drive issues to resolution

  • Proactively identifying and removing impediments on behalf of the team or negotiating with stakeholders when the project scope changes.

  • Assisting with internal and external team communication, improving transparency, and disseminating information about the project/change.

  • Effectively provide updates to stakeholders of key issues that may impact project completion, budget or other results

What you’ll need:

  • Bachelor degree or above in business management or related disciplines

  • 10+ years of working experience in consulting, business operation, project management

    or data analytics, preferably in the logistic or software development industry (or a

    Master’s degree with 8 year experience; or a PhD with 5 years experience.)

  • Data analytical, problem-solving, and decision-making skills

  • Knowledge of quality assurance terminology, methods, and tools

  • Knowledge and experience in software development is a plus

  • Excellent command of both spoken and written English and Chinese/Mandarin,

    Cantonese speaking is a plus.

  • Excellent communication and interpersonal skills

  • Proven ability to build strong, cohesive relationships with the business, operations,

    technology and other key stakeholders

  • Data driven, strong analytical and logical sense

  • Strong attention to detail and proficient problem solving skills.

  • An obsession with client happiness. You succeed when they succeed

  • Willing to embrace and drive changes

  • Strong sense of prioritization and ability to execute on deliverables

  • Be able to lead and motivate a team

Find Your Role at Flexport

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