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QA Analyst


Supply Chain Operations, Network



QA Analyst

Job Description | Business Analyst / Senior Business Analyst (EMEA)

The Opportunity:

Companies come and go, but Flexport’s dedication to quality has allowed us to become a leader in our industry. We’re seeking an experienced analyst/senior analyst to take on quality assurance / continuous improvement projects with the Ocean and Network Supply Chain Operations (SCO) teams, to build upon this reputation and take our operations to the next level. You will be charged with developing a complete QA program that not only safeguards quality throughout our processes, but also fosters a “quality culture,” in which all employees become actively engaged in guaranteeing quality in all of our operations. At Flexport, you’ll have the opportunity to conduct analyses that are at the forefront of reshaping the entire logistics & supply chain industries. You’ll work alongside self-starters interested in solving real-world problems and streamlining the inefficiencies in the complex world of global trade. 

You will:

  • Monitor and uphold Flexport’s quality assurance standards: Plan, execute, and oversee inspection of end-to-end shipment operations workflow, to ensure quality conformance to quality standards and stakeholder expectations
  • Assist operations teams in tracking, documenting, and reporting quality levels as well as associated goals/OKRs. Track impact of tools and processes by measuring for cost to serve, quality, standardization and efficiency
  • Provide reports, analyses, and data-driven insights on reported quality issues to ensure issue resolution and future error-prevention. Propose improvements to suboptimal and nonconforming processes through quality excellence approaches such as value stream mapping and root cause analysis 
  • Develop new performance standards, taking inputs from cross-functional stakeholders and customer feedback, and generate insights for continuous improvement for implementation across all departments. Update company operational procedures to reflect such process changes.
  • Provide training and support to Operations team on processes, quality standards and QA activities, to ensure company-wide quality performance
  • Meet with business stakeholders, understand business requirements, and use your analytical mindset to implement solutions ranging from process improvements, technology automation opportunities, or dashboards which bring visibility into quality excellence . Our mantra is to make sure everyone is working smarter rather than just harder
  • Digest the challenges and needs of the Supply Chain Operations teams to creatively find solutions issues to automate workflow
  • Track impact of tools and processes by measuring for cost to serve, quality, standardization and efficiency 

We expect you to have:

  • Bachelor’s degree
  • Analytical, problem-solving, and decision-making skills
  • 1+ years of experience using SQL in a professional environment
  • Knowledge of quality assurance terminology, methods, and tools
  • Experience building dashboards using mainstream data analytics tools such as Tableau, Looker, etc. - you know the trade-offs and impacts of using one metric versus another
  • Understanding of Agile/Scrum methodology and how QA functions within it
  • Best-in-class communication skills and empathy to understand and discover business pain points and build solutions to improve the quality at all levels of the end-to-end shipment process

It would be nice if you have:

  • Professional certification, such as Six Sigma, Quality Engineer, or Quality Auditor
  • Knowledge on Lean Methodologies and Framework
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