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Client Platform Engineer - III

Team

IT, Security & Infrastructure

Location

Atlanta, Bellevue, Chicago, Los Angeles, New York City, San Francisco

Client Platform Engineer - III

We are reinventing global trade.

Flexport helps more than 10,000 clients and suppliers lead all aspects of their supply chain operations. Started in 2013, we've raised over $1.3B from investors that include the Founders Fund, Google Ventures, First Round Capital, Bloomberg Beta, Y Combinator, Wells Fargo, & Softbank. 

With offices on three continents, our team is as global as our client base and we’re excited to continue building a product and service they love. Wherever you are, whichever role you play, you’re guaranteed to share your day with committed, encouraging, and resourceful team members. 

Flexport is looking for Client Platform Engineers to help Flexport establish itself as the most trusted company in the global trade ecosystem. As Client Platform Engineer, you are responsible for deployment & management of endpoints, client configurations & identity management. You have experience administering MDM, accounts provisioning/deprovisioning for onboarding & offboarding; MacOS, Windows/ChromeOS endpoint system management, AWS services including WorkspaceOne and access management solutions such as Thycotic, Okta. You like to continuously look for ways to improve all aspects of IT processes by looking for ways to automate & deploy innovative repeatable processes. 

What you’ll do:

  • Design, build, document and support ongoing automation in endpoint deployment and management
  • Manage, administer, and scale our endpoint fleet and related infrastructure
  • Support and manage macOS, iOS, Windows, ChromeOS operating systems and software
  • Define and manage a full cycle patch and software distribution framework
  • Manage and maintain client configuration and security compliance standards across all endpoints
  • Implement and iterate on deployment solutions across macOS, Windows, ChromeOS
  • Identify and deploy internal process and automation improvements
  • Work as an escalation point for the global IT support team
  • Automate application and settings distribution
  • Manage and maintain client configuration and security compliance standards
  • Implement and iterate solutions across Operating System platforms
  • Work with the security team to drive endpoint security models and best practices across the environment
  • Support logical integrations into cloud based directories, IdPs and identity masters
  • Identify and deploy internal process and automation improvements
  • Work as the escalation point for the global IT Service Desk team
  • Create and maintain detailed and accurate documentation
  • Participate in on-call incident response rotation
  • Perform other tasks as requested and prioritized by the TechOps Manager

What you’ll need:

  • Strong interpersonal and communications skills
  • 5+ years of technical experience managing macOS, windows, chromeos at an enterprise scale, using a combination of open source and commercially-available tools (munki, chocolatey, osquery, Uptycs, Workspace One, Thycotics etc)
  • 5+ years of internal and external applications and systems implementation and support (e.g. SSO solutions, G Suite, Slack, Anti-Virus, etc.)
  • 3+ years experience with one or more scripting languages, such as, Python, Go, JavaScript, or Ruby
  • 3+ years of experience administering SSO, AD as well as Client Platforms such as Mac, Windows etc
  • Knowledge of the inner-workings of common Operating Systems, including the ability to troubleshoot advanced issues
  • Excellence in problem-solving, strategic thinking, and collaboration with cross-functional teams
  • Ability to work with a diverse, and globally distributed team

#LI-TP2

Culture & Values

Where you’ll work:

Our flagship office is on Market Street in San Francisco, but we also have engineering teams working out of our locations in Seattle, Atlanta and Chicago. Working out of our NY or LA offices are also an option.

Investing your time with Flexport means having immediate impact, all over the world. You’re empowered to do what’s best for everyone and trusted to make the right decisions when and where you need them. Join our collective of entrepreneurs and improve the world’s experience in global trade. 

About Flexport:

We believe global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. We aim to do this by building the Operating System for Global trade - a strategic model combining advanced technology and data analytics, logistics infrastructure, and supply chain expertise. Flexport today connects almost 10,000 clients and suppliers across 109 countries, including established global brands like Georgia-Pacific as well as emerging innovators like Sonos. Started in 2013, we've raised over $1.3B in funding from SoftBank Vision Fund, Founders Fund, GV, First Round Capital and Y Combinator. We’re excited about the three big ways we’re moving forward after our recent $1B investment from SoftBank Vision Fund in February 2019.

Worried about not having any freight forwarding experience?

  • Don’t be! We’re building the first Operating System for Global Trade. That’s why it’s incredibly important for us to bring people from diverse backgrounds and experiences together with our industry veterans to help move the freight forwarding industry forward.
  • What’s freight forwarding and why does it matter? Freight forwarding is the coordination and shipment of goods from one place to another and it’s what makes global trade possible. Flexport is on a mission to make global trade easier for everyone because we believe it can help connect the world and break down economic barriers.
  • We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law

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