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Operations Associate,



Atlanta, New York

Operations Associate,

Help move the world forward at

The opportunity:

The team works with nonprofit and for-profit partners to solve environmental and social issues, both globally and locally. Our programs focus on reducing global carbon emissions, providing low-cost global freight forwarding solutions for nonprofits and community engagement. Over the past year, demonstrated significant contributions to global humanitarian aid work as well as to Flexport’s business success. The Senior/Operations Associate will ensure that aid gets to where it is needed most - efficiently, every time - and help build out the capacity of the nonprofit community by acting as their logistics subject matter expert.

You Will:

  • Manage all aspects of shipments related to humanitarian aid, development projects, and corporate product donations from origin to destination 
  • Coordinate a wide variety of shipments, including those on emerging lanes for Flexport and involving complex processes (i.e. exports to Africa, domestic trucking to non-profit receivers, dangerous goods and refrigerated goods, etc.)
  • Shepherd nonprofits and other social impact organizations through the complexities of international trade; consult with clients and partners (such as international aid agencies) to optimize supply chain processes
  • Implement strategies to track and grow the impact of shipments
  • Plan, execute, and document cargo movements to regions that are new to Flexport, navigating volatile import regulations
  • Help lead the other members of the operations team, providing cross-functional guidance and training
  • Provide high-level account management and strategic assistance to clients
  • Collaborate with the rest of the team and those in supporting departments (Customs, Supply, Legal, Compliance, Partners) to ensure the highest level of service possible
  • Support the development of Flexport’s disaster relief, donation matchmaking, and Fund programs
  • Develop and drive new ideas and initiatives to grow’s impact

You Should Have: 

  • 1-4 years of experience in operations, project management, sales/account management, or a client facing role
  • A background in logistics, freight forwarding, supply chain, humanitarian aid, international development, or social impact (preferred)
  • DG certification (preferred)
  • Impact-driven: obsessed with enabling sustainability and global development initiatives, maximizing the impact of both and our clients’ programs
  • Leadership abilities to work and communicate effectively with multiple internal and external stakeholders
  • Hands-on, process-oriented, structured thinking with strong problem-solving skills
  • Strong understanding of compliance regulations and a keen ability to set shipments up safely and for success 
  • Deeply curious: always working to understand the client’s needs and the larger problems in the humanitarian and development space, striving to become an expert on aid logistics ( = constant learning and problem solving)
  • Next-level attention to detail: enjoy combing through metrics and operational details to identify opportunities to improve internally or better manage the client relationship
  • A desire to join a new and fast-growing business unit - like in every startup, grit and a hands-on mentality are important for success

About Flexport:

We believe trade can move the human race forward. That’s why it’s our mission to make global trade easy for everyone. Flexport is building the platform for global logistics, empowering buyers, sellers and their logistics partners with the technology and services to grow and innovate. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $10B of merchandise across 112 countries every year. 

Worried about not having any freight forwarding experience?

Don’t be! Our mission is to make global trade easy for everyone. That’s why it’s important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success. 

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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Customs brokerage services are provided by Flexport’s wholly-owned subsidiary, Flexport Customs LLC, a licensed customs brokerage with a national permit. International ocean freight forwarding services are provided by Flexport International LLC, a licensed Ocean Transportation Intermediary FMC# 025219NF. U.S. trucking services are provided by Flexport International, LLC, a FMCSA licensed property broker USDOT #2594279 and MC #906604-B. Cargo insurance is underwritten by an authorized insurance company and offered by Flexport affiliates. Insurance coverage is not available in all jurisdictions. See for more cargo insurance information and disclosures. All transactions are subject to Flexport’s standard terms and conditions, available at 沪ICP备16041494号

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