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Partnerships Manager, NE Asia

Team

Global Operations

Location

Hong Kong, Taipei

Partnerships Manager, NE Asia

Join us to solve real world problems while shaping the future of global trade.

The opportunity:

As a result of our global expansion, we're looking to hire a Partnerships Manager, NE Asia to join our growing Asia Partners Team. This role will work in a cross-functional environment, partnering closely not only with our forwarding and customs partners, but also different teams across the company to achieve our shared goals. You’ll get substantial leadership exposure, focus on the highest priority business issues, and be plugged into every facet of the business.

What you’ll do:

  • Own operational and commercial outcomes in NE Asia region (Taiwan, South Korea, and Japan) from end to end, working cross functionally to drive growth, ensure high operational service performance, and improve Flexport productivity
  • Performance manage the 10+ freight forwarding and customs partners Flexport uses in NE Asia, leveraging global performance metrics, targets, dashboards, and reporting to drive quality and consistency of operations
  • Own exceptions and escalations on shipments operated by assigned Flexport Partners (supported by Partner Performance Associates)
  • Work with partners to plan sufficient resources necessary to support Flexport’s rapid growth 
  • Drive continuous performance improvement within assigned partners through digital adoption, process improvement, and ongoing enablement
  • Own sourcing, vetting, and onboarding of new freight forwarding and customs partners where needed
  • Sell the Flexport brand to create excitement and willing exclusivity
  • Be a trusted advisor and coach to partners; continuously identify gaps and develop solutions focused on process standardization for both operations team and partners
  • Contribute to the development and implementation of next gen partner software, including localization requirements for assigned markets
  • Ensure partners operate with a high level of integrity and compliance to global regulatory requirements
  • Build and lead a high performing team to manage and grow our partner landscape in NE Asia

What you’ll need:

  • BA/BS degree with 6-8 years of professional logistics, supply chain, projects, programs or consulting experience specifically related to the NE Asia region
  • A strong performance record of living our values;
  • Strategic vision and ground floor execution; 
  • Strong ability to build relationships with local partners in the diverse cultural context of NE Asia 
  • Solid negotiation skills and ability to influence without authority;
  • Excellent communication, interpersonal, and organizational skills, able to connect within partner organizations at multiple levels; 
  • Execute end to end with world class follow through;
Find Your Role at Flexport
292 Openings

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LEGAL

Customs brokerage services are provided by Flexport’s wholly-owned subsidiary, Flexport Customs LLC, a licensed customs brokerage with a national permit. International ocean freight forwarding services are provided by Flexport International LLC, a licensed Ocean Transportation Intermediary FMC# 025219NF. U.S. trucking services are provided by Flexport International, LLC, a FMCSA licensed property broker USDOT #2594279 and MC #906604-B. Cargo insurance is underwritten by an authorized insurance company and offered by Flexport affiliates. Insurance coverage is not available in all jurisdictions. See http://flx.to/insurance-notice for more cargo insurance information and disclosures. All transactions are subject to Flexport’s standard terms and conditions, available at www.flexport.com/terms 沪ICP备16041494号

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