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Partner Manager India & Subcontinent (ISC)

Team

Business Operations

Location

Singapore

Partner Manager India & Subcontinent (ISC)

Join us to solve real world problems while shaping the future of global trade.

The opportunity:

As a result of our global expansion, we're looking to hire a Partnerships Manager, Indian Subcontinent to join our growing Asia Partners Team. This role will work in a cross-functional environment, partnering closely not only with our forwarding and customs partners, but also different teams across the company to achieve our shared goals. You’ll get substantial leadership exposure, focus on the highest priority business issues, and be plugged into every facet of the business.

What you’ll do:

  • Performance manage the 10+ freight forwarding and customs partners Flexport uses in India and ISC, leveraging global performance metrics, targets, dashboards, and reporting to drive quality and consistency of operations
  • Own exceptions and escalations on shipments operated by assigned Flexport Partners (supported by Partner Operations Associates)
  • Work with partners to plan sufficient resources necessary to support Flexport’s rapid growth 
  • Drive continuous performance improvement within assigned partners through digital adoption, process improvement, and ongoing enablement
  • Own sourcing, vetting, and onboarding of new freight forwarding and customs partners where needed
  • Sell the Flexport brand to create excitement and willing exclusivity
  • Be a trusted advisor and coach to partners; continuously identify gaps and develop solutions focused on process standardization for both operations team and partners
  • Contribute to the development and implementation of next gen partner software, including localization requirements for assigned markets
  • Ensure partners operate with a high level of integrity and compliance to global regulatory requirements
  • Build and lead a high performing team to manage and grow our partner landscape in the Indian Subcontinent

What you’ll need:

  • BA/BS degree with 6-8 years of professional logistics, supply chain, projects, programs or consulting experience specifically related to the ISC region
  • A strong performance record of living our values;
  • Strategic vision and ground floor execution; 
  • Strong ability to build relationships with local partners in the diverse cultural context of the Indian Subcontinent
  • Solid negotiation skills and ability to influence without authority;
  • Excellent communication, interpersonal, and organizational skills, able to connect within partner organizations at multiple levels; 
  • Execute end to end with world class follow through;
  • Ability to lead and direct the work of others;
  • Next-level attention to detail and the drive to deliver ahead of schedule with a servant leadership approach;
  • A system and process oriented mindset;
  • Ability to travel locally, nationally and internationally;
  • Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.
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